Our Data Protection Policy

We collect personal data such as your name, address and email address only when you use our website to send us an enquiry, order a brochure, register with us for competitions, promotions or purchase a holiday from us. We will only use that information to respond to your message and to help us get you the information or services you have requested.

In addition, in order to process your booking requests and to ensure that your travel arrangements run smoothly and meet your requirements we and your travel agent* need to use the information you provide such as name, address, any special needs/dietary requirements ex cetera.

We take full responsibility for ensuring that proper security measures are in place to protect your information. Where relevant, we have to pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies and others. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future, please let us know.

Your data controller is: Emerald Global Ltd, Data Department.

You are entitled to a copy of your information held by us. If you would like to see this please contact us. We may make a small charge for providing this to you.

*Please note that where information is also held by the travel agent, this is subject to your agents own data protection policy.

Use of cookies

We use cookies to make our site as useful as possible. They are small text files placed in your browser to track usage of our site but they don’t tell us who you are.

In particular we use Google Analytics to measure how visitors arrive at our site and how they are using our website. We use the knowledge gained to improve our website so we can best offer what you want. All the data is completely anonymous.

Sometimes we also use third party contents such as youtube videos.YouTube may use cookies to store information on your video settings or how far through the video you have watched.

Cookies are not able to harm your computer and no personally identifiable information is stored in the cookies we use. However, if you want to delete any cookies that are already on your computer, please visit www.AboutCookies.org for instructions. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.